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How To Make Your Business Run Without You

I received the following comment a few days ago. This question hits on a lot of interesting topics pertaining to management, damage repair and marketing.

Because the comment touches on so many important points on running a small business, I felt it best to address the question in a post. [click to continue…]


Jumpstart a Change Initiative With These Simple Steps

Are you rolling out a change or new initiative in your company? Don’t even think about starting a change process without completing these steps.

Start with a plan

Any change you want to get rolling, whether it is a change in strategy, policy or when changing systems, must come with a well thought out plan.

If you don’t have a plan before beginning the change process, the expenses for your change effort will increase rapidly. Chances are, you will also find that your efforts will not be accepted among your staff and may ultimately fail. [click to continue…]


How to Get Better Results Out of Your Staff

If you really want to get the most out of your staff, you need to be willing to challenge them.

Challenging work brings lots of benefits to workplace morale, improvements to culture as well as increased employee output.

Below are some reasons as to why challenge is so important in the workplace. [click to continue…]


8 Barriers to Outstanding Customer Service

Are your customers complaining about the level of service they are receiving?

Are you immediately jumping to the conclusion that the customer is being unreasonable?

While customer service interactions can often be frustrating, and client requests can frequently appear demanding, there may be barriers in your organization that might make reasonable consumer requests seem excessive. [click to continue…]


8 Useful Ways to Deal with Obstacles

We are confronted with obstacles every day. Sometimes they can be predicted, other times they cannot.

Being confronted with an obstacle is much more different than being confronted with a failure. While avoiding failure prevents action, avoiding obstacles may still bring success.

Since obstacles differ from failure, they require a totally different outlook. [click to continue…]